Frequently Asked Questions
How many times can I have my boots resoled?
As long as the upper leather portion of your boots are in good condition, your boots can be resoled 2-3 times on average.
How long does it take?
While we make every effort to get the boots in and out of our repair facility as quickly as possible, please allow three to four weeks to receive your renewed shoes. In rare cases, replacement components may be out of stock, in which case a NuShoe representative will contact you via email.
I need my work order rushed, can you accommodate me?
All repairs are done on a first come first serve basis. However, if you have special needs, please contact our customer service staff and we will make every reasonable effort to accommodate you.
Do you use original materials?
NuShoe utilizes original ARIAT components.
Why use a cedar boot tree?
Throughout the day, everybody’s feet perspire to some extent. This dampens the leather. Once you remove your boots, they will dry with the creases across the top of the boots. However, if cedar boot trees are put in the boots, the cedar will absorb the moisture allowing the boot to dry in their original form. In addition, removing the moisture from the boot will extend the life of the leather.
Can I ship my shoes from outside the US?/Can you return my shoes to an address outside the US?
We don’t not offer our Renewal services internationally. Our services are only available in the continental US, Alaska, Hawaii and all US territories (i.e. Puerto Rico, Guam, Virgin Islands). Our services are also available to US Military bases and American Embassies around the world.
Who do I make the check out to?
All checks should be made payable to NuShoe, Inc.
Can I buy new boots from you?
In an effort to maintain the highest level of quality repair and customer service, NuShoe concentrates exclusively on renewing your old ARIAT boots rather than selling new boots.
What is your guarantee?
At NuShoe we always strive to provide the highest possible quality repair. All of our repair work comes with a one-year warranty against manufacturing defects as result of our repair work.
8534 Siempre Viva Road
San Diego, CA 92154